Get the help you need, when you need it
Your success is our success. That’s why we have a team of real people who are here to help – no matter your local time or location.
- Onboarding support
- Program management
- Self-service support
Need help right away?
Account manager
Contact your dedicated account manager
Build the learning experience your team deserves
Work with an expert team, every step of the way. Our customer success team works with hundreds of organizations like yours to understand your training goals and desired outcomes – and show you how to achieve them.
Don’t take our word for it. Hear from our customers about our support services
"Love, love, love the customer service, micro lesson format, and wealth of course work available"
The micro lesson format that Ed App provides is easily accessible from any mobile device or computer and is gamified, which makes learning the lessons fun and interactive.
"The EdApp team have been amazing to work with. Prompt & efficient. Work of a high caliber."
I particularly appreciated the prompt responses to any issues and problems we encountered. They nailed the brief we provided, and the quality of the content created for us was of a very high standard.
"Personalised support and Intuitive platform"
The team has been the show's real star for me so far. Always keen to share ideas and best practices keeping you and the forefront of eLearning within your business.
EdApp has given me back time which is probably my most valuable resource.
Get the help you need, no matter what plan you’re on
Learn how to use EdApp’s features in help center
Access our knowledge base and help center. All of EdApp’s features have a how-to guide written by our Customer Success, Instructional Design, and Product teams. And get the most up-to-date feature support — in minutes.
Help centre
Need help now? You’re never alone with 24/6 live chat
Chat with a learning expert anytime with live chat support. With teams located around the world, we’re always a quick message away. So you can get back to creating amazing learning experiences for your team.
Book into free onboarding
Get up to speed quickly with an EdApp expert. Our live onboarding sessions take you through how to create courses, engage and manage learners, monitor and track performance, and more – all over Zoom with our customer success team. Register for a session in your timezone today.
Get free onboarding
Get up to speed quickly with EdApp onboarding
No more paying for software you don’t use. Get a custom onboarding journey that works for your learners, goals, brand, and desired outcome – and we’ll show you how to do it yourself. (And make it even better with learner feedback.)
Course Creation Services
Let us do the hard work for you. Simply send us what you have and our expert instructional designers will turn it into impactful, bite-sized courses. So you can launch expertly-designed training to your teams, faster.
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Extend your team without hiring with program management
Launch your training program faster. A dedicated customer success team will work closely with your team to help you launch a successful and customized program. So your teams get the workplace learning they need, faster.
Bespoke learning solutions from a team of experts
Launching your team to thousands? Work with a dedicated account manager to implement scalable solutions, integrations, single sign-on (SSO), and blended learning program support. So you can roll out to your global teams faster.