Professional services

Every day is full of surprises, especially if your job involves talking to clients for hours. Let's prepare for these unexpected scenarios by going over the daily challenges you encounter at work, building rapport with your clients, and a simulation of how you can win them over in a conversation. 

Recall the times you've hopped on a call only to feel nervous and pushy with your agenda.


It's an unpleasant experience, right?
Not only can you feel it, but your client can also feel the awkwardness.


Rapport is not about buttering up  to your client.
It is a critical skill to keep a conversation flowing smoothly and enjoyably.


It is important to establish a space of comfort between you and the client for effective sales to flourish.


So how can you reach this comfortable state?
Let's hop on to the steps to arrive there!


How to Build Rapport

Telesales
Challenges in Building Rapport


Know as much as possible about your client before the call!


Social media has made many things easier and possible, especially when getting to know your customers.


Try checking their LinkedIn & Twitter profiles to know more about them.
You can look for things such as:


In knowing this, you get to avoid stale topics like talking about the weather!


Conversations need understanding.
Oftentimes, we get too nervous and end up sticking too much to the script.
Frequently, we're also very nervous that we end up blabbering instead of communicating.
This is a hindrance to properly communicating with your clients.
Observe your patterns.
Which words do you often use that aren't accessible to a layperson?
How can you rewrite your script in a way that makes it easily understandable?
You can prep even when you're nervous!
Choose replacement words, practice, or get feedback from someone else about your current script.


Challenges in Building Rapport

Telesales Simulation
Win the  Customer Over!


Put your skills  to the test!
Let's do a little simulation game to apply what you've learned in the past lessons.


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Building Rapport

Building Rapport Lessons

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