Call Center Customer Service Lessons
The full course includes
- Preparing for Your Calls
- Voice, Tone & Etiquette
- Parts of a Call
- Holds & Transfers
- Helping Difficult Customers
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
EdApp
EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.
Course overview
This course provides the perfect call center training program outline to individuals who are required to utilise telephone processes in their job. Various skills and techniques are taught and consolidated through 5 useful modules in the Call Center Customer Service course. The course will teach learners how to prepare for the call, phone etiquette, parts of a call, handling difficult customers, and more areas essential to call center customer service success. If you want to learn more about how to ace your call process, jump into this 5-part call center training course!
What you will learn
- Preparing for Your Calls
- Holds & Transfers
- Parts of a Call
- Call Center Customer Service Etiquette
- Helping Difficult Customers
The full course includes
- Preparing for Your Calls
- Voice, Tone & Etiquette
- Parts of a Call
- Holds & Transfers
- Helping Difficult Customers
Course Rating
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