Handling Irate Customers (Call Center) Lessons
The full course includes
- Difficult Customers
- Call Resolutions
- Sample Mock Conversations
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
EdApp
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Course overview
Handling irate customers is part and parcel of the job of a call center agent. Let's talk about the common types of difficult customers you may encounter, how to handle them, how to arrive at a call resolution, and some sample mock conversations.
The full course includes
- Difficult Customers
- Call Resolutions
- Sample Mock Conversations
Course Rating
Excellent content of courses
Very applicable.
So helpful and i have got to know many things.