Effective Communication in Customer Service Lessons
The full course includes
- What is Effective Communication?
- How Do You Listen Effectively?
- What Prevents Effective Listening?
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
EdApp
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Course overview
As a customer service agent, you must ensure that you and your customer are on the same page. Active listening is the foundation of effective communication that allows this to happen. Want to nail your upcoming customer call? Take this course to develop your listening skills!
The full course includes
- What is Effective Communication?
- How Do You Listen Effectively?
- What Prevents Effective Listening?
Course Rating
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I am learning a lot of applicable information here
So teaching