Phone Etiquette Lessons
The full course includes
- Basic Rules
- Tone of Voice
- Placing Callers on Hold
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
EdApp
EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.
Mobile first training
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Course overview
Calls can often times be the first contact between your customers and your company, which is why having excellent phone etiquette is crucial in setting the right tone and perception about your brand. Take this course to learn the common tips and tricks to improve your phone etiquette and nail those customer interactions one call at a time.
The full course includes
- Basic Rules
- Tone of Voice
- Placing Callers on Hold
Course Rating
Very helpful tips
FANTASTIC