Empathizing with Customers (Call Center) Lessons
The full course includes
- What is Empathy?
- How to Practice Empathy in Customer Service
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
EdApp
EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.
Mobile first training
Gamified experience
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Course overview
How do you get on the same page as the customers when emotions are high and patience is thin? In this microlesson, you'll learn how connect more deeply with your callers to give them the best customer experience they can get.
The full course includes
- What is Empathy?
- How to Practice Empathy in Customer Service
Course Rating
Insightful