Food and hospitality

This course aims to provide policies and procedures that can aid in the safety of front desk personnel, their coworkers, and their community.

This lesson provides recommendations on how to prepare for security incidents at work by implementing security measures. These include suggestions for the front desk layout and access control and surveillance systems.

These recommendations may require management support and resources, and your dedication to putting particular policies into effect.

LESSON 1
SECURITY MEASURES IN THE FACILITY


Majority of workplace security incidents can be prevented or mitigated by being prepared.


In this lesson, we provide recommendations on how to prepare for security incidents at work.
Some of which may involve management assistance and resources, while others will require** your commitment to implementing the policies**.


Surveillance and Monitoring System
Closed-Circuit Television (CCTV) technology and cost have dramatically improved in recent years.
Cameras are decreasing in size while improving image quality, recording capacity, and even online connectivity.


It is a powerful deterrent to crime and may substantially aid in any future investigations.
However, unless it is closely watched by security, it seldom deters those who intend to conduct violence.


Location placement can be assisted by installation providers, but should include the entrance, front desk, and access to the staff area.


To prevent security incidents, which should be considered when designing or remodeling a front desk lobby?


Security Measures in the Facility

This lesson provides recommendations on how to prepare for security incidents at work through setting of policies and procedures, with the goal of preventing or mitigating the majority of such occurrences. 

Some of these suggestions may involve management assistance and resources, while others will require your commitment to implementing the policies and procedures.

LESSON 2
POLICIES AND PROCEDURES FOR SECURITY


Being prepared also entails having policies and procedures in place to protect you from visitors and members of the general public.


Specific policies and procedures for the safety of front desk personnel may vary per industry, but there are some that are universal.
In this lesson, we'll go through some of them.


The facility can provide a visitor ID (badges, clips, stickers, or other items) to be able to identify non-employees in a large workforce.


Which of the following guests should be permitted to enter the facility?


In this course, you have learned the fundamental conditions that must be met in order to assure your safety and the safety of the community.
We have discussed that security measures at the facility include planning front desk layout strategically, developing an access control system, and implementing a surveillance and monitoring system.
We have also tackled the importance of setting policies and procedures in accepting visitors,  handling banned individuals, and  monitoring incidents.
These security measures, if implemented correctly and effectively, can help in the continual endeavor to improve security.


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Front Desk Safety

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