Retail Services - Communication Lessons
The full course includes
- Active Listening
- Open vs Closed Questions
- Using Open Questions
Follow the interactions on each screen or click the arrows to navigate between lesson slides.
Course author
EdApp
EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.
Course overview
Communication in retail is a key driver of success for many reasons including its ability to develop a larger customer base and satisfy the existing ones. This course is designed to demonstrate the best practices to deliver excellent retail communication on the job. The course will provide worthwhile skills to retail employees, enabling them to provide service to customers that is above and beyond, and memorable. If you need to brush up on your retail communication skills, this is the course for you.
What you will learn
- Active Listening
- Open vs Closed Questions
- Using Open Questions
The full course includes
- Active Listening
- Open vs Closed Questions
- Using Open Questions
Course Rating
I enjoyed this course. Very eye catching.
Great information
Very good and easy to learn
Awesome